For adviser use only.

Where we refer to ‘we’ or ‘us’, we are referring to Timeline Platform, provided by Timeline Portfolios Ltd, which is authorised and regulated by the Financial Conduct Authority (number 840807).

Where we refer to ‘you’, we are referring to the adviser.

How do I create a deposit instruction for my client?

Deposits can be specified during the initial client onboarding journey. Each deposit instruction requires that you specify the destination account and how we are to invest funds.

Deposits can also be setup on existing accounts via the client page on the adviser portal.

What are the bank details my client should send payments to?

Account Name: Seccl Custody Ltd

Account Number: 17190968

Sort Code: 30-80-12

What reference should my client use with the payment?

All deposit payments should be made with the following reference:

TMLNE-‘Destination account ref’

During the initial onboarding, once the client has accepted the client terms, they will be provided with the exact reference to use when making any instructed deposits.

What if my client provides the wrong payment reference?

We monitor all incoming payments and will attempt to reconcile deposits quickly when an incorrect reference has been applied. Please note, this may result in a delay in applying the funds to the destination account and we may contact you for additional information where required.

What if my client sends a payment without an instruction?

In the event a client sends money to the Seccl’s client deposits bank account without an instruction, our Platform Operations team will reach out to you and request it is instructed via the Adviser Portal.

If no instruction is submitted after a 30-day period, the funds will be returned to the client.

What if my client cannot send the payment in a single amount?

So long as a deposit instruction has been submitted via the Adviser Portal, the client can send the money in multiple payments. This is common with banks which have daily transfer limits.

Assuming the correct reference is used, money will be applied to the applicable account on receipt of individual payments up to the total instructed amount. We will not wait for the full amount to be received before applying the funds.

What happens once you receive the payment?

If the exact amount and exact reference has been received, then a payment is immediately applied to the applicable amount and any associated trade instructions will be generated.

Who can send a payment?

Only the client can make a payment into an account held in their name. Third party payments will be returned.

There are some exceptions including payments into joint accounts, employer contributions in SIPP plans and JISA contributions.

Please see the relevant product guides for more information.

Do payments need to come from the bank account you hold for the client?

No, so long as the account belongs to the client of the destination account, we can accept the deposit. This is contingent on our ability to verify the bank details used. In the event we cannot verify the details, we will reach out to request proof of bank account documentation in line with our KYC guidelines.

Is there a limit to how much my client can deposit?

Yes, though this is dependent on the product type.

Please see individual product guides for more information.

Please note, large contributions into a General Investment Account may trigger a requirement for us to request ‘source of funds’ information before the deposit can be added to the applicable account. In the event this requirement is triggered, our Platforms Ops team will reach out to you to confirm the requirements.

Can my client make a deposit without it being set up through the Adviser Portal.

No, all account activity outside of regular transactions requires an instruction from the linked Financial Adviser.

Can I set up regular deposits for my client?

Yes, this can be done through setting up a Direct Debit. Please note, Direct Debits must be set up against the Bank Details we will hold for the client.

For more information, please see the Direct Debit help guide.

Employer regular contributions are set up through standing orders.

For more information, please see the Employer contributions help guide.

Can I set up an employer deposit for my client?

Yes, both one-off and regular employer contributions can be set up on the Timeline SIPP account.

For more information, please see the Timeline SIPP help guide.

What happens if my client makes a deposit payment over the weekend?

Where the amount received and reference used match our records exactly, the money will immediately to be applied to the applicable account and any associated trades will be instructed.

In all other scenarios, the payment will be reviewed by our Platform Operations team and allocated on the next available business day.